Lex Retail Group

UK largest car retail group with over 100 locations representing 12 different manufacturers

£200m+ Turnover


  • Fast growth by acquisition
  • Loss making
  • Poor reputation with manufacturer suppliers
  • Poor customer service


  • Changed ‘top down’ culture to employee engagement and involvement
  • Devolved decision making from centre to business locations
  • Changed branding from parent company to manufacturer partner
  • Significantly empowered customer facing employees


  • Manufacturer relationship developed from hostile to business building
  • Staff involvement and engagement score improved to 75 %
  • Profitability tripled to £4m in four years

Contact Gray Wolf Management today for a no-obligation chat about your business.