UK largest car retail group with over 100 locations representing 12 different manufacturers

£200m+ Turnover

Issues

• Fast growth by acquisition
• Loss making
• Poor reputation with manufacturer suppliers
• Poor customer service

Actions

• Changed ‘top down’ culture to employee engagement and involvement
• Devolved decision making from centre to business locations
• Changed branding from parent company to manufacturer partner
• Significantly empowered customer facing employees

Results

• Manufacturer relationship developed from hostile to business building
• Staff involvement and engagement score improved to 75 %
• Profitability tripled to £4m in four years

Contact Gray Wolf Management today for a no-obligation chat about your business.